← Back to Home
💬 Support

Contact Us

Need help? We're here for you. Choose the support channel that works best for you.

💬
Discord Community
Join our Discord for fast support and community help. Best for quick questions.
Join Discord →
✉️
Email Support
Send us an email and we'll respond within 24 hours. Great for detailed issues.
support@lyrebirdhosting.com →
🎫
Support Tickets
Open a support ticket from your dashboard for technical help with AI-assisted triage.
Go to dashboard →
📡
Status Page
Check current platform status and any ongoing incidents before reaching out.
View status →

Typical response times

💬
Discord
~1 hour
🎫
Tickets
~4 hours
✉️
Email
~24 hours

Before you reach out

  • ✓Check the status page for any known incidents
  • ✓Try restarting your server from the control panel
  • ✓Check that your plan has sufficient RAM for your server size
  • ✓Review server logs in the console tab for error messages

For billing issues: support@lyrebirdhosting.com

For privacy requests: privacy@lyrebirdhosting.com