Privacy Policy
Last updated:
Your privacy is important to us. This policy explains what data we collect, how we use it, and your rights as a user of Lyrebird Hosting.
Lyrebird Hosting processes your data in accordance with the EU General Data Protection Regulation. All third-party providers are GDPR compliant and operate under Data Processing Agreements.
Information We Collect
We collect only the information necessary to provide and improve our services:
Email address
Required for account creation and service communications
Payment information
Processed by Stripe — we never see or store your card details
Server usage data
CPU, RAM, and disk usage for billing and performance monitoring
IP addresses
Collected for security purposes and DDoS protection
Cookies
Essential session cookies for keeping you logged in
How We Use Your Information
We use the information we collect for the following purposes:
- ✓To provide, operate, and improve our Minecraft server hosting services
- ✓To process payments and manage your subscription through Stripe
- ✓To send service-related emails such as receipts, suspension alerts, and maintenance notices
- ✓To detect and prevent fraud, abuse, and violations of our Terms of Service
- ✓To comply with legal obligations and respond to lawful requests
We do not use your data for advertising, analytics tracking, or selling to third parties.
Data Storage
Your data is stored across the following infrastructure providers:
Account data, authentication, and profile information
Minecraft server files, world data, and plugin configurations
Payment information, invoices, and billing history
Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data under the General Data Protection Regulation (GDPR):
Right of Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct inaccurate or incomplete personal data
Right to Erasure
Request deletion of your account and all associated data
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to certain types of processing of your personal data
To exercise any of these rights, contact us at privacy@lyrebirdhosting.com. We will respond within 30 days.
Data Retention
- ✓Account data is retained for as long as your account remains active.
- ✓After account deletion, your personal data is permanently removed within 30 days.
- ✓Payment records and invoices are retained for 7 years to comply with financial and tax regulations.
- ✓Server files and world data are deleted within 24 hours of account or subscription termination.
Children's Privacy
Lyrebird Hosting is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected data from a child under 13, please contact us immediately at privacy@lyrebirdhosting.com and we will delete the information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.
For significant changes, we will notify you by email at the address associated with your account before the changes take effect. Your continued use of Lyrebird Hosting after such notification constitutes acceptance of the updated policy.
Contact
We are committed to protecting your privacy. If you have any questions or concerns:
Privacy questions? privacy@lyrebirdhosting.com
Also read our Terms of Service